Jake CulpSenior Product DesignerResume
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Best Egg · Servicing · 2025

Identity verification

A one-sentence result. What changed, for whom, and by how much.

Role
Lead product designer
Team
PM, engineers, risk and compliance
Timeline
2025
Platform
iOS, Android, web

Outcomes

Verification pass rate
+XX%
Manual reviews
−XX%
Support contacts
−XX%

The problem

Who the customers were, what wasn’t working, and the business and regulatory constraints. Include the data that made it a priority.

My role

What you owned, who you partnered with, and the decisions you drove.

Process and key decisions

Two or three decisions that shaped the outcome. For each: the options considered, what research or testing showed, and why you chose the direction.

The solution

The shipped experience. Lead with visuals and show the hard states: failed checks, retries, and manual review.

What I’d do next

What you learned, what you’d change, and what the team shipped after.

Next project

Best Egg · Design systems

Scaling the design system

Built and grew a shared system so designers and engineers across teams ship consistent UI faster.

Components shipped
XX
Teams adopted
XX
Design-to-dev time
−XX%